Miccosukee Employment & Job Opportunities

Summary:

Secures financial operations by monitoring financial processing, reporting, and auditing; supervising staff.

Duties and responsibilities:

  • Meets accounting operational standards by contributing financial information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.
  • Meets accounting financial standards by providing accounting department annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
  • Prepare daily summary of cash flow by cash account for review by Controller.
  • Approves ledger entries by auditing transactions.
  • Supports annual audit by providing information and answers to auditors.
  • Protects organization’s value by keeping information confidential.
  • Maintains financial security by adhering to internal controls.
  • Accomplishes accounting and organization mission by completing related results as needed.
  • In charge of Accounting department in the absence of the Controller
  • Performs other duties as directed by controller

Qualifications:

  • Bachelor’s degree in Accounting/Finance preferred from a four year college or university; or minimum four year related experience; or equivalent combination of education and experience.
  • Advanced computer skills on MS Office, accounting software and databases.
  • Proven knowledge of accounting principles, practices, standards, laws and regulations
  • High attention to detail and accuracy
  • Ability to direct and supervise
  • Ability to read, write and speak fluent English; Spanish a plus.

Summary: Prepares, mixes, and serves drinks and beverages correctly to either customers directly or through serving staff. The Bartender will create classic and innovative drinks exceeding customers’ needs and expectations.

Duties and Responsibilities:

  • Greets customers and present beverage menus.
  • Makes recommendations and answer all related inquiries.
  • Checks identification of customers to verify they are of legal drinking age.
  • Takes orders from serving staff or directly from customers.
  • Records drink orders accurately into register system.
  • Prepares and serves alcoholic and non-alcoholic drinks in accordance with standard recipes.
  • Serves snacks and food menus to customers seated at the bar.
  • Processes transactions using the POS system.
  • Balances the cash register at the start and close of each shift.
  • Maintains inventory and reorders when necessary.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

Qualifications:

  • High school diploma and 2 years’ experience as a bartender or equivalent experience.
  • Certification as a mixologist from a reputable bartending school required.
  • Must be able to lift 20 pound boxes and stand for an 8-hour shift.
  • Strong customer service and interpersonal communications skills required.

Summary:

Assists employees with benefits enrollment and benefits related questions, manages all insurance billing, and maintains employee benefits database and files. The Benefits Coordinator processes benefits applications and reports the deductions for payroll purposes.

Duties and Responsibilities:

  • Answers employee’s questions and records employee’s enrollment in benefits and group insurance programs which include Medical, Dental, Life and Disability coverage, and Supplemental Insurance, and 401k.
  • Initiates, tracks and maintains all Worker’s Compensation claims, files, follow-ups and billing.
  • Fills out application forms and/or verifies information on forms submitted by employees.
  • Files records of claims and processes insurance cancellations when employees leave company.
  • Communicates with insurance representatives, physicians, hospitals and employees regarding claims or other related problems.
  • Prepares and maintains COBRA files on terminated employees.
  • Reconciles all monthly insurance bills for accuracy and submit monthly bills for timely payment.
  • Prepares and maintains filing system for individual employees, to include benefit enrollment documentation and any changes.
  • Conducts benefits orientation.
  • Manages the paperwork and record-keeping for employees’ leave of absence.
  • Performs various administrative and clerical functions for the HR Department which include but are not limited to the following: service awards, processing announcements and bulletin board postings, faxing, data entry, etc.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

Qualifications:

  • High School Diploma or equivalent and 1 year of benefits administration or similar experience required.
  • Must be able to appropriately handle confidential and sensitive information.
  • Excellent communication skills required.
  • English required, bilingual preferred.
  • Proficient in Microsoft Suite (Excel, Word, PowerPoint and Outlook)
  • Working knowledge of laws pertaining to Human Resources, including FMLA, Worker’s Compensation, HIPPA, etc.
  • Customer service skills required.
  • Minimum of 2 years of data entry experience preferred.

Summary:

Responsible for the execution of all games played; ensures the integrity of the game through accurate communication to the Bingo players.

Duties and Responsibilities:

  • Calls out Bingo game numbers.
  • Caller must ensure that all Bingo flashboards and related equipment are functioning properly by turning on the blowers, verifier, television monitor, and sound system.
  • Checks all Bingo balls prior to each session.
  • Operates equipment that randomly selects the numbers during Bingo games
  • Informs all players of the rules and regulations of the Bingo game including game information, proper Bingo card, and proper game number.
  • Verifies the integrity of the game and cross checks winners card with numbers called.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

Qualifications:

  • Flexibility in work schedule required.
  • High school diploma or equivalent.
  • English required, bilingual preferred.
  • Basic mathematical skills.
  • Maintain adherence to Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS).
  • Minimum 1 year of customer service preferred.
  • Basic knowledge of proper office procedures.
  • Excellent communication skills required.

Summary:

Responsible to ensure guest satisfaction at the dining outlets. The Host(ess) greets guests upon arrival, informs guests of their wait time, monitors a waiting list, and escorts guests to their table.

Duties and responsibilities:

  • Greets customers as soon as they walk through the door.
  • Provides patrons with accurate wait times estimates during busy periods.
  • Maintains a neat, organized front-of-house environment.
  • Seats guests and take initial drink orders as needed to ensure ideal speed of service.
  • Assists with opening/closing tasks and side work as needed.
  • Learns food and beverage menus.
  • Rotates seating between different stations to ensure even workloads for wait staff.
  • Answers phones and schedule reservations.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

Qualifications:

  • Experience in a high volume restaurant preferred.
  • Ability to stand for long periods of time.
  • English required, bilingual preferred.
  • Effective communication skills.
  • Basic computer skills required.

Summary:
The Cocktail Server reports to the Bar Supervisor and sells drinks or food to guests throughout the facility or in designated areas.

Duties and Responsibilities:

  • Frequently announces that cocktail service is available.
  • Takes orders from guests, orders drinks using computerized system, and obtains drinks from lounge location where ordered. Delivers drinks to guests, collects cash payments and makes change.
  • Obtains food orders from order taker. Pays Deli Cashier and collects from customers after serving or before, you must pay Deli Cashier first.
  • Does not serve alcoholic beverages to anyone under age 21.
  • IDs anyone appearing under age 30.
  • Cuts off anyone requesting liquor appearing to be intoxicated.
  • Report to supervisor tips and comply with daily tip reporting procedures.
  • Physical requirements to walk and be on your feet throughout shift.
  • Notifies supervisor of any system or equipment out of order to request repair.
  • Does not leave the floor during the shift without checking with Supervisor.
  • Follows all daily operational procedures.
  • Always in uniform, clean and well groomed.
  • Completes all other duties and special projects as assigned by the Director of Food and Beverage.

Qualifications:                        

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, Skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge and experience in serving cocktails. High school diploma or general education degree (GED); or six months to one year related experience and/or training; equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers , and clients of the organization. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While Performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls ; reach with hands and arms ; climb or balance ; stoop, kneel, crouch , or crawl ; talk and hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Summary:

Attends to customers to process and post cash and credit card transactions. The Cashier is responsible to ensure that all monies collected are reported and balanced before and after each shift.

Duties and Responsibilities:

  • Attends customers in exchanging cash, checking out customers, processing credit card and cash transactions.
  • Assists customers in their designated areas.
  • Counts and balances cash boxes before and after each shift.
  • Provides stellar customer service to all patrons.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

Qualifications:

  • High school diploma or equivalent required.
  • Six months of cash handling experience required.
  • English required, bilingual preferred.
  • Knowledge of computer preferred.
  • Ability to lift approximately 30 pounds.
  • Effective communication skills required.

Summary:

Responsible for the overall organization and direction of the entire Food & Beverage operation including culinary, stewarding, restaurants, bars, room service, mini bars and banquets. The Director of Food and Beverage ensures that all operations of F&B are productive, efficient, and effective.

Duties and Responsibilities:

  • Supervises, assigns and directs Assistant Director of Food & Beverage, Executive Chef, Executive Steward, Food & Beverage Supervisors, Bar Manager and Banquet Manager.
  • Prepares schedules for all F&B outlets supervisors and revised all schedules made by each supervisor for their respective areas to insure proper service as well as keeping payroll cost in line as projected and monitors all overtime.
  • Manages and guide all categories, develop management level personnel by sharing knowledge, training and experience.
  • Designs and implements food and beverage menus and pricing according to current market while maintaining adequate food costs.
  • Controls all operating costs through a variety of record keeping.
  • Oversees all outlet activities.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

Qualifications:

  • High school degree and 5 years of experience in a food and beverage management role, or equivalent combination.
  • Bachelor’s degree preferred.
  • English required, bilingual preferred.
  • Flexibility in work schedule required.

Summary:

Cleans dishes, kitchen, food preparation equipment, and utensils. The Dishwasher maintains kitchen work areas, equipment, or utensils in clean and orderly condition for use.

Duties and Responsibilities:

  • Sorts and rinses dirty dishes, glasses, tableware and other cooking utensils and places them on racks to send through dish machine.
  • Sorts and stacks clean dishes.
  • Carries clean dishes to cook’s line and other proper storage areas.
  • Rewashes soiled dishes before delivering.
  • Removes trash and garbage to dumpster.
  • Sets up or breaks down dishwashing area.
  • Wipes up any spills to ensure kitchen floors remain dry.
  • Notifies manager any time dish machine wash or rinse cycle falls below safety standard temperatures.
  • Does not touch dirty dishes before touching clean dishes without washing hands first.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

Qualifications:

  • Hospitality experience preferred.
  • English required, bilingual preferred.
  • Effective communication skills.
  • Able to lift/move up to 30lbs.

Summary:

Responsible for overseeing the overall activities of the Culinary Operation, including purchasing, food storage and preparation, and staff supervision. The Executive Chef ensures that all kitchen operations are productive, and running efficiently and effectively.

Duties and Responsibilities:

  • Coordinates the preparation and presentation of food items.
  • Participates in food preparation and assists line cooks when necessary to ensure speedy food production and customer satisfaction.
  • Assists in designing and implementing menus including planning, development, and food pricing. Creates recipes; plans cycle of entrees for development, and food pricing.
  • Creates recipes; plans cycle of entrees for Buffet Restaurant, as well as, vegetables, starches and desserts.
  • Helps develop menus for the Steak House, Deli, and our Catering operations.
  • Maintains food quality, presentation and merchandising productively according to standards, manning control of food cost and energy conservation program.
  • Ensures all workstations are properly setup and broken down during each menu period.
  • Maintains inventory of supplies and places orders when necessary.
  • Prepares kitchen operations staffs work schedules according to hotel occupancy, banquet event and outside business factors on a weekly basis.
  • Guides the Sous Chef in controlling daily receipt of fresh goods and assists in the development of standard recipes for all outlets.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

Qualifications:

  • Minimum of 5 years’ experience as Head Chef in multi outlet Hotel with fast food, fine dining, and heavy volume production.
  • High school diploma or equivalent required.
  • Strong math skills required.
  • Effective communication skills required.
  • Ability to lift/move approximately 30lbs.

Summary:

Responsible for taking food and drink orders from customers, and then delivering those orders to the proper people in the kitchen or the bar. The Fine Dining Server ensures the customer is satisfied with all foods and beverages ordered.

Duties and Responsibilities:

  • Takes customers’ food and drink orders.
  • Ensures that all orders are accurate and brought to each table in a timely manner.
  • Makes suggestions of meals and has a great understanding of the menu.
  • Works closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience.
  • Confirms orders with the chefs and bartenders whenever a clarification is requested.
  • Assists with setting tables and rearranging tables to accommodate larger parties.
  • Ensures that supplements are also offered to the customers in addition to the food items.
  • Does everything possible to ensure that customers feel comfortable.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

Qualifications:

  • Minimum 1 year of service in a Fine Dining setting.
  • English required, bilingual preferred.
  • Effective communication skills required.
  • Flexibility in work schedule required

Summary:

Attends to customers to process and post cash and credit card transactions. The Cashier is responsible to ensure that all monies collected are reported and balanced before and after each shift.

Duties and Responsibilities:

  • Attends customers in exchanging cash, checking out customers, processing credit card and cash transactions.
  • Assists customers in their designated areas.
  • Counts and balances cash boxes before and after each shift.
  • Provides stellar customer service to all patrons.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

Qualifications:

  • High school diploma or equivalent required.
  • Six months of cash handling experience required.
  • English required, bilingual preferred.
  • Knowledge of computer preferred.
  • Ability to lift approximately 30 pounds.
  • Effective communication skills required.

Summary:

This position is responsible for the professional, efficient operation of the reception desk. The primary objective is providing overall care, hospitality, and outstanding guest service resulting in consistent guest satisfaction.

Duties and responsibilities:

Maintain a professional appearance and always be punctual, courteous, friendly, and helpful and articulate to our internal and external guest. Must have complete knowledge of guest room inventory and all hotel facilities. Ability to perform fast, efficient, friendly check ins and outs, including handling and maintaining a cash bank, posting charges and auditing day’s work. Adhere to all company credit policies to ensure all revenue expected will be received. Full understanding of credit systems to ensure correct handling of credit card and check transactions. Ensure a sales attitude is adopted at all times, providing a maximization of rooms sales and revenue for the hotel. Thorough knowledge of hotel rates including wholesalers and packages. Up to date knowledge on all promotions and guest programs. Adhere to preset availability and rate controls. Complete understanding of market and segment mix. Good communication skills are mandatory in order to handle guest inquires and complaints as well as maintaining a high level of understanding between other hotel departments. Excellent telephone skills with the ability to promote and inform guests of hotel services as well as answer questions or handle complaints. Have full knowledge of Front Desk reports necessary to plan the day. Ensure packages and messages are delivered in a timely manner. Familiarity with Guest and department emergency procedures. Ensure the highest possible level of guest service is maintained. Responsible for accurate work; modifying guest information, confirmation of rate and departure dates and number of guests to eliminate errors and rebates. Full understanding of guest and house bank safe deposit procedure. Ensure supervisor and Front Desk Manager is kept informed of all developments within the department by proper use of department log books and monthly/daily communication meetings. Must be flexible to work varying shifts. Must be willing to work overtime when requested. Participate in communication meetings. Responsible to assist in training new hires. Participate in ongoing training. Assist PBX and Reservation when necessary.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform and essential functions.

Education/Experience:

High School diploma or equivalent necessary. Hotel/Front Desk experience preferred, one year computer, cash handling, and guest service experience acceptable. OPERA system experience highly preferred.

Language Skills:

Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively communicate and present information in both one on one and group settings to guests, staff, and other employees of the resort.

Mathematical Skills:

Ability to calculate figures and amounts such as discount, commissions, and percentages.
Reasoning Ability
Ability to make decisions and apply commonsense understanding to give and carry out instructions in written, oral, or diagram form. Ability to deal with problems involving concrete variables in standardized situations and in stressful conditions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the individual is regularly required to use hands to finger, handle, feels objects, tools or controls and talk and hear. The employee is required to stand, walk and reach with hands and arms. Specific vision abilities required with this position include close vision, color vision, peripheral vision and depth perception. Responsibilities frequently performed to meet deadlines. Significant stressful situations are typical. Concentration on guest needs, conducting situation analysis and making rapid decisions are frequently required. Contact with internal and external guest required. Maybe required to list and move objects of up to 15 pounds.

Working conditions:

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Summary:

Performs routine duties in the cleaning and servicing of any area which may be assigned, and supplies area with items which area required for the convenience and comfort of the guest. The Guest Room Attendant ensures that all guests feel welcomed and comfortable throughout the length of their stay.

Duties and Responsibilities:

  • Responsible for the overall cleanliness of assigned rooms and reports maintenance deficiencies in order to maintain rooms in compliance with resort standards.
  • Makes beds neatly with fresh sheets and pillow cases and removes trash in waste baskets, cleans mirrors and shelves, wipes door frames and furniture with a damp cloth, dusts light fixtures, lamp shades, light bulbs, baseboards and arranges furniture according to the correct established floor plan arrangement.
  • Cleans bathrooms, scrubs basins, bathtubs, toilets, floors, walls and door with a damp rag and all-purpose cleaner (not abrasive).
  • Replenishes supplies in each room on a daily basis or as requested by guest.
  • Reports all structural problems with the Engineering Department immediately.
  • Returns all items left in the guest room to Housekeeping Supervisor for proper return.
  • Reports to the supervisor all rooms vacated and cleaned, rooms occupied and cleaned, and any unusual conditions of furniture or rooms needing repair daily.
  • Operates vacuum cleaner to clean the carpet areas of the room.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

Qualifications:

  • Ability to walk, stand, bend and lift for long periods.
  • English required, bilingual preferred.
  • Flexibility with work schedule required.
  • Effective communication skills required.
  • Prior Guest Room Attendant experience preferred.

Maintain the general appearance of the facility in clean, orderly and functional working order. This also includes being accessible to customers and guests by providing the best customer service experience possible. Ability to speak English and have high school diploma or equivalent. The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

Summary:

Installs, maintains, and repairs machinery, equipment, physical structures, and pipe electrical the Enterprise. The Maintenance Engineer is to ensure that all facility structures are well kept.

Duties and Responsibilities:

  • Repairs and maintains physical structures of the establishment.
  • Installs and repairs electrical apparatuses, such as transformers, wiring, and electronic components of machinery and equipment.
  • Operates machine tools to repair fixtures throughout the property.
  • Operates cutting torch or welding equipment to cut and join metal parts.
  • Fabricates and repairs counters, benches, partitions, and other wooden structures.
  • General maintenance of facility grounds and structure to include lights, electrical, plumbing, paving, dry wall repair, etc.
  • Builds structures as deemed necessary of business need.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

Qualifications:

  • High school diploma and 1-2 years of related experience or equivalent combination of education and experience.
  • Required to stand for long periods of time, and regularly walk the facility.
  • Ability to lift/move approximately 50lbs.
  • English required, bilingual preferred.

Summary:

Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel’s financial records. The Night Auditor prepares a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day.

Duties and Responsibilities:

  • Post and process room charges and taxes to guest accounts.
  • Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
  • Transfer charges and deposits to master accounts.
  • Checks to see that all charges are assigned to the appropriate departments.
  • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
  • Verifies all account postings and balances.
  • Verifies that room rates are correct and post those rates to guest accounts.
  • Monitors the current status of coupon, discount, and other promotional programs.
  • Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
  • Tracks room revenues, occupancy percentages, and other front office statistics.
  • Prepares a summary of cash, check, and credit card activities.
  • Summarizes results of operations for management.
  • Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
  • Must have complete knowledge of emergency procedures.
  • Balance the day’s charges, making corrections as necessary.
  • Run end of day process in property management software (PMS).
  • Understand principles of auditing, balancing, and closing out accounts.
  • Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
  • Understand and knows how to perform check-in and check-out procedures.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieveing the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

Qualifications:

  • High school diploma/GED required.
  • 2+ years’ experience in customer service or hospitality.
  • Excellent communication and math skills.
  • Ability to learn computer functions and other on-the-job skills.
  • Exceptional customer service skills.

Summary:

Responsible for creating and publicizing marketing incentives meant to increase sales. The Promotions Manager ensures that the Miccosukee name is well advertised across various platforms to increase revenues.

Duties and Responsibilities:

  • Plans promotional packages for customers to return to the entity.
  • Advertises campaigns, and promotional materials.
  • Advertising campaigns and designing promotional materials.
  • Creates promotions and analyzes campaign data.
  • Consistently delivers positive, courteous and professional service in all interactions with guests, vendors, department heads, executives and fellow team members.
  • Ensures that all invoices and bills are processed in a timely manner to ensure vendors have a positive working relationship with the Tribe.
  • Coordinates event-related advertising and collateral materials, including but not limited to: print advertisements, digital animations and video loops, flyers, rack cards, drawing tickets, brochures, promotional and directional signage, and welcome letters.
  • Maintains a fiscally responsible department ensuring budgeting demands and restrictions are met; while maximizing opportunities for revenue growth.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

Qualifications:

  • Bachelor’s Degree Required.
  • Minimum of 4 years of experience in a related field. Casino experience, a plus.
  • Previous experience in supervisory/management capacity required.
  • Previous customer service and general computer experience required.
  • Excellent communication skills, bilingual a plus.
  • English required, bilingual preferred.
  • Critical thinking and problem solving skills required.

Summary:

Maintains safe and secure environment for customers and employees by patrolling and monitoring premises and personnel. The Security Officer prevents losses and damages by reporting irregularities, informing violators of policy and procedures, and restraining trespassers.

Duties and Responsibilities:

  • Works in either an armed or unarmed capacity within or outside the Enterprise as required.
  • Completes monetary escorts between departments and as needed or requested.
  • Warns Violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and apprehends or expels persons engaging in suspicious acts.
  • Examines doors, windows, and gates to determine that they are secure.
  • Notifies on duty Miccosukee Police Officer of any criminal activity by guest or employee, assists MPD if requested.
  • Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.
  • Observes departing personnel to guard against theft of company property.
  • Sounds alarm or calls police or fire department by telephone in case of fire or presence of unauthorized persons. Permits authorized persons to enter property.
  • Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff.
  • Regulates vehicle and pedestrian traffic at entrance to maintain orderly flow.
  • Maintain security logs.
  • Works at both stationary and patrol posts.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

Qualifications:

  • High school diploma and 1 year of security experience, or equivalent combination of both.
  • Previous Law Enforcement or Military experience preferred.
  • Effective communication skills required.
  • English required, bilingual preferred.
  • Ability to lift/move 25lbs.
  • Florida State “D” Unarmed Security Officer License required.
  • Florida State “F” Armed Security Officer License required.

Summary:

Attends to customers to process and post cash and credit card transactions. The Video Floor Cashier is responsible to ensure that all monies collected are reported and balanced before and after each shift.

Duties and Responsibilities:

  • Receives cash bank from gaming cashier window at beginning of shift, verifies amount and signs receipt as acknowledgment of responsibility for the bank.
  • Provides change for customers upon request.
  • Upon request, demonstrates how to operate a video machine or answers any general questions.
  • Provides winner pay outs to customers from cash bank on hand, or by going to the cashier window with winning ticket and receiving appropriate cash in order to pay.
  • Maintains video floor clean and free of debris.
  • Adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, organization, or by Director.

Qualifications:

This is not a smoke free workplace. Although we have air filtration systems, cigarette smoke is in the work environment.

  • High school diploma or equivalent required.
  • Six months of cash handling experience required.
  • English required, bilingual preferred.
  • Knowledge of computer preferred.
  • Ability to stand for long period of time.
  • Ability to lift approximately 30 pounds.
  • Effective communication skills required.

Summary:

Responsible for all video machine monies, and ensure that all machinery boxes are balanced. The Video Processor ensures that all monies are reported and processed accordingly.

Duties and Responsibilities:

  • Collects monies in all video machines every morning and balances the cash received from these video machines.
  • Counts, verifies and balances the ATM and western kiosk machines.
  • Verifies all of the Gaming Cashiers work.
  • Completes various reports with regards to machine use.
  • Reloads the gaming machines with ink and tickets to print the patron’s rewards.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

Qualifications:

  • High school diploma or equivalent required.
  • One year of heavy cash handling experience required.
  • English required, bilingual preferred.
  • Ability to lift approximately 20 lbs.
  • Ability to push approximately 50 lbs.
  • Ability to stand, and walk for long period of time, bend, kneel, crouch or crawl.
  • Basic computer knowledge required.

Summary:

Maintains the video gaming machines for continuous operation. The Video Technician perform various mechanical work to ensure that all gaming machinery are fully functional for patron use.

Duties and Responsibilities:

  • Maintains and repairs video gaming machines and other departmental equipment.
  • Installs or removes machines, signage, and seating as indicated by management.
  • Repairs machines and component parts as needed or as directed by management.
  • Replaces component parts as warranted to optimize guest impact.
  • Performs preventive maintenance tasks as time allows or as instructed by management.
  • Maintains the appearance and performance of machines and other devices as instructed for the purpose of improving guest impact and reducing down time for machines.
  • Reviews audit reports to ensure machines and system are functioning properly and correct any issues which arise in the process.
  • Reviews and maintain floor performance databases and reports to improve understanding of overall impact.
  • Circulates gaming floor, looking for machines in need of repair or guests needing assistance.
  • Checks machine problem logs for any items in need of repair.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, organization, or by Director.

Qualifications:

This is not a smoke free workplace. Although we have air filtration systems, cigarette smoke is in the work environment.

  • Minimum of two years’ experience required in video gaming machines’ maintenance or similar field.
  • Experience with network technologies such as Ethernet; PC hardware, and software troubleshooting.
  • Prior experience with AC/DC electrical components preferred.
  • English required, bilingual preferred.
  • High school diploma or equivalent required.
  • Ability to stand for long period of time.
  • Ability to lift approximately 30 pounds.

Work with Sous Chef to create menus and prepare meals for Sunday brunch and all catering events.Previous cooking experience preferred. Knowledge of recipes, cooking techniques and the appropriate use of cooking equipment. Ensure observance of safe, sanitary food-handling practices. Must read and speak English and have high school diploma or equivalent. Must have the ability to work weekends and be on-call for special catering events. The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

SUMMARY:

Oversees the Executive Gaming Host and Gaming Hosts to provide them the leadership and resources required to effectively complete their job responsibilities. The Player Development Manager is responsible for increasing member participation, and therefore, revenues.

JOB DUTIES:

  • Cultivates VIP play by utilizing company tools to engage the players with VIP promotions and special events to generate revenues for the property while adhering to the departmental budget.
  • Tracks and monitors guest feedback and participation on an on-going basis to determine program effectiveness.
  • Prepares, coordinates, hosts, and administers all complimentary and guest events
  • Conducts one-on-one reviews to enhance communication
  • Supervises on and off site events, establishes criteria for these events, and performs post analysis of each event.
  • Develops a business plan and sales strategy to develop news, maintains existing, and reactivates the inactive guest segments to achieve departmental and company goals.
  • Maintains relationships with top players, as well as potential top players to ensure the highest level of guest satisfaction.
  • Establishes and manages criteria for guest tiers and develop, analyze, and modify reinvestment strategies to maximize profitability.
  • Evaluates competitor’s top player programs regularly and identify any opportunities for improvement within our program.
  • Establishes, updates, and ensures full compliance with departmental Internal Controls, policies, procedures, and regulations.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

  

REQUIREMENTS:

  • Minimum of 3 years gaming experience required.
  • Excellent communication skills and friendly, outgoing personality required.
  • Complete flexibility in work schedule is required.
  • Prior customer service and Computer skills a must
  • High School Diploma or equivalent, College Degree preferred.
  • The employee must occasionally lift and/or move up to 50 pounds.

Job purpose The Bingo Director oversees and is responsible for all aspects of the Bingo Gaming Department.   Duties and responsibilities Include the following. Other duties may be assigned.

  • Responsible for all Bingo and Inventory Control staff.
  • Ensures that all Enterprise, Inventory Control, and Bingo department policies and procedures are followed by all subordinate staff.
  • Scheduling of all supervisors of Bingo, inventory control and the Assistant Director.
  • Reviews schedules created by subordinates to ensure proper coverage of all sessions.
  • Approves and schedules all vacation requests.
  • Orders all supplies and materials for the department.
  • Furnishes reports to upper management on progress of bingo and inventory control department.
  • Oversees and ensures the smooth operations of Bingo and Inventory Control departments.
  • Recommends new games to offer guests of the Enterprise, and makes proposals to the CEO and tribal Business Council for implementation.

  Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education and/or experience High School Diploma or General Education Degree (GED) with a minimum of five to ten years of experience in Bingo management position. Bachelor’s Degree preferred.   Languages skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.   Mathematical skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.   Working conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations must be made to enable individuals with disabilities to perform the essential functions.   The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.   The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

Job purpose The Video Floor Cashier position works directly with customers gaming in the video machines area providing general customer service duties.   Duties and responsibilities

  • Receives cash bank from gaming cashier window at beginning of shift, counts same for accuracy and signs receipt as acknowledgment of responsibility for the bank.
  • Provides change for customers upon request.
  • Provides winner pay outs to customers from cash bank on hand, or by going to the cashier window with winning ticket and receiving appropriate cash in order to pay.
  • Upon request, demonstrates how to operate a video machine or answers any general questions from guests of the Enterprise.
  • Keeping video area of responsibility clean, with chairs pushed in, ash trays empty and picking up trash on the floor.

  Qualifications

  • High school diploma or general education degree (GED) or three to six month cash handling related experience and/or training; equivalent combination of education and experience.
  • Must have a minimum of 1-2 years excellent customer service background experience.
  • Bilingual, a plus.

Working conditions The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Job purpose The Video Processor position is an advance cashier type of position which will be working majorly with counting and balancing the video machines.   Duties and responsibilities The Video Processor is the section that collects all video machines every morning and balances the cash received from these video machines.  They also count, verify and balance the ATM and western kiosk.  This is also the section that verifies all of the Gaming Cashiers work as well as balancing the video vouchers received via the Gaming Cashiers.   Qualifications

  • High school diploma or general education degree (GED).
  • One year of heavy cash handling experience; bank teller experience would be a plus.
  • Must speak fluent English
  • Individual must know how to use the calculator.
  • Ability to read and comprehend instructions.
  • Ability to lift approximately 20 pounds.
  • Ability to push approximately 50 pounds.
  • Ability to stand, and walk for long period of time.
  • Ability to bend, kneel, crouch or crawl.
  • Able to work in a closed room with loud noise.
  • Ability to work with other individuals, be part of a team.
  • Computer knowledge.

  Working conditions The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Job purpose The Bingo Caller position is responsible for announcing each number pulled by the ball machine, controlling the flow of each game and starting new games.   Duties and responsibilities The caller announces the start of each new game, calls out the random numbers, announces bingo when it is called, and calls back the bingo to verify actual winner of game. Maintain a smoot consistent pace for all games, calling a number every 13-15 seconds. Inputs information as the game progresses. Upon arrival, caller must assume all bingo flashboards and related equipment are functioning properly by tuning on the ball machine, the bingo boards, and the television monitor system; activating the test function. All balls must be checked to ensure a complete set exits and none are damaged. The P.A system must also be checked. Must familiarize themselves with the session schedule, special drawing, and verify posted prize amounts on progressive games. Caller should greet the players, and ask for a volunteer to inspect the bingo equipment and balls. Caller will announce the type of game, prizes available, and color paper used for the game. Operate the bingo ball machine.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education and/or experience High school diploma or general education degree (GED); or three years related experience and/or training; or equivalent combination of education and experience.   Language Skills Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must have a pleasant speaking voice and be able annunciate numbers and words clearly.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.   Reasoning Ability Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.   Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear well. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.     Working conditions The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

SUMMARY: Responsible for maintaining the inventory of parts and materials, including, but not limited to, bobbers and bingo cards, to ensure stock on hand. Inventory Control Clerks monitor inventory levels and perform new orders as needed.   JOB DUTIES:

  • Maintains and tracks all inventory materials.
  • Prepares serial number sheets and make recommendations to meet customers’ needs.
  • Organizes, stocks, and balances inventory regularly.
  • Completes required paperwork accurately and in a timely manner following established procedures.
  • Assists Bingo Clerks with the balancing of inventory before and after shifts.
  • Responsible for the documentation of issues and returns of Bingo merchandise including, but not limited to, paper, bobbers, etc.
  • Provides customer service to all Bingo players.
  • Performs all functions in accordance with applicable Tribal, Federal, and other applicable laws and gaming rules and regulations.
  • Stay abreast of all rules and regulations to ensure compliance.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

  REQUIREMENTS:

  • Flexibility in work schedule required.
  • High school diploma or equivalent.
  • English required, bilingual preferred.
  • Basic math skills required.
  • Maintain adherence to Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS).
  • Cash handling and credit card transaction experience preferred.
  • Minimum 1 year of inventory stock control experience preferred.

Job purpose The Gaming Cashier is a cashier position that attends to customers as well as MIG/MRCC employees. The Gaming Cashier also works in what is called “money room”, balancing the bingo, F&B, gift shop, valet, etc.   Duties and responsibilities

  • The Gaming Cashier is responsible of attending customers in exchanging cash for cash; chips for cash; paying out video vouchers; paying out jackpot tickets (large prizes) and performing Global Cash transactions which includes, cash advance; debit and check cashing.
  • Some Gaming Cashiers are assigned to work in a designated room.  These employees count and balance bingo, F&B, gift shop, valet, etc.
  • The employee must also perform the duty of the “500” which is, when needed, going out to the video floor to attend to video machine problems.  In addition they help/assist the Supervisor in the vault/safe doing the deposit, banks, replenishing the western kiosks, ATM, golf and tobacco.

  Qualifications       

  • High school diploma or general education degree (GED).
  • Six months of cash handling experience
  • Must speak fluent English
  • Individual must know how to use the calculator.
  • Ability to read and comprehend instructions.
  • Knowledge of computer a plus but not required.
  • Ability to stand for long period of time.
  • Ability to lift approximately 30 pounds
  • Excellent customer service.

  Working conditions The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Job purpose

The poker dual rate will be schedule as a supervisor, dealer or Hostess. The Duties will be assigned accordingly.   Duties and responsibilities

1.    When acting as a Poker Supervisor

The poker Supervisor will work as a team with other Poker Supervisors to constructively and constantly improve our poker room, ultimately receiving direction, duties, and schedules from the Poker Director /Assistant Director. The Poker Supervisor should have the knowledge and skills to complete the following tasks routinely in an accurate and proficient manner.

  • Must adhere to all aspects of the Anti-Money Laundering (AML) program and its regulations, including but not limited to Tittle 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
  • Ensures that the entire Poker Staff is working within established MIG Poker Room policies and procedures, and ensures the integrity of each game.
  • Deals directly with problems within the poker room and handle disputes and technical questions from Poker staff and guest.
  • Maintain and update poker room logs and records in accordance with MIG poker room guidelines.
  • Provides change for dealers and players as needed.
  • Directly supervises employees in the Poker Room Area.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Addressing complaints and resolving problems demonstrating the highest level of customer service.
  • Count and verifies beginning and ending bank and deck inventories.
  • Initiate and authorizes bank fills.
  • Completes tournament registrations including collection of tournament entry slips and payment of entries.
  • Announcements by PA system.
  • Monitoring Seating List.
  • Act as a Manager on Duty.
  • Act as a Chip runner.
  • Other duties as directed by management.

2.    When acting as a Dealer 

  • Must adhere to all aspects of the Anti-Money Laundering (AML) program and its regulations, including but not limited to Tittle 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
  • Responsible for dealing “Hands” to players at poker table in accordance with the MIG house rules.
  • Control the game at the table at all times insuring MIG rules and control regulations are being followed by the players.
  • Ensures accuracy in all collection of revenue for house.
  • Ensures level of service and provides courtesy to all players.
  • Perform all chip buy ins for the new players.
  • Manage all rake collections.
  • Ensures efficiency in all betting procedures.
  • Act as a Chip Runner.
  • Report all tips at the end of the shift and sign Tip Summary Sheet prior to leaving the building.

3.    When acting as a Hostess

  • Greets Players as they enter the Poker room
  • Updates and maintains seating lists for open seats at live games, and advises supervisors of the need to open tables.
  • Explain the rules of the games and/or promotions to the guest.
  • Ensure Poker Room cleanliness and communicate all conditions for needed replacement or cleaning.
  • Responsible for answering telephone calls in a professional manner with appropriate greeting.
  • Use P.A. System to make announcements.
  • Perform other duties as assigned by management

Qualifications

  • Must be 18 years of age.
  • Must have employment eligibility in the U.S.
  • This position is subject to pre-employment drug testing and criminal history background check which may include fingerprinting.
  • High school Diploma or GED.
  • One to Three years supervisory experience (Preferred in Poker) or equivalent.
  • English required.
  • Must be able to pass a competency quiz on Poker Games and Rules.
  • Prefer dealing experience.
  • Intermediate computer skills in Excel, Word and, Player Tracking Systems strongly preferred.
  • Must be able to operate office equipment and be able to use a drill.
  • Responsibility to demonstrate the highest level of customer service.

Working conditions

  • Must be able to work in a smoke-filled environment,
  • Must be able to work all shifts, weekends, holidays & special events as needed.

Physical requirements

  • Must be able to stand for long periods of time.
  • Must occasionally lift and/or move up to 25 pounds, and have the ability to push, pull, reach, bend, twist, stoop, and kneel.
  • Specific vision abilities requires by this job include close vision, distance vision and peripheral vision.
  • Must be able to remain focused on game protection at all times.
  • Handle multiple tasks in high pressure situations.
  • Ability to make reasonable and logical decisions concerning the gaming activity and guest concerns.
  • Must be able to tolerate areas containing dust, loud noises, and bright light.

Direct reports

Poker Director and/or Assistant Poker Director

Job purpose The primary responsibility of the Gaming Host is to effectively market, evaluate, recruit, establish, and maintain professional relationships with new players. Gaming Hosts develop and maintain superior relationships with guests by equal use of professionalism and personality. They track and monitor guest feedback and participation on an on-going basis to determine program effectiveness. They prepare, coordinate, host, and administer all complimentary and guest events. Duties and responsibilities may change to meet the business needs of the company.   Duties and responsibilities

  • Leverage experience in the gaming industry to bring in, maintain, and cultivate new           players to the property, using marketing tools, such as outside acquisition campaigns and resort amenities.
  • Report to the Player Development Manager and focuses on increasing the number of high value players to the property.
  • Use computer database to identify target players.
  • Speak with players in person or on telephone to market promotions and events.
  • Will have the ability to use their telephone on the gaming floor to increase revenue and will have the ability to spend time speaking with guests on the floor to develop closer relationships.
  • Maintain strong presence on Gaming floor to identify registered and prospective players.
  • Develop, maintain, and analyze database for opportunities and productivity.
  • Approve and monitor comp issuance based on player performance.
  • Attend player events, interact with invited players, and provide guest service in a professional and courteous manner.
  • Meet goals and objectives for daily phone calls and letters mailed to current, inactive, and prospective high-end players.
  • Meet goals and objectives for monthly gaming revenue and player development.
  • Work with internal customers to ensure a successful and productive work environment and completion of work projects.
  • Assist in planning and hosting Special Events (on and off property), dinners, tournaments, promotions, and any event attributing to the success of the department and company.
  • Use contacts to generate new business.
  • Must have professional phone etiquette and be comfortable with telemarketing

  Qualifications

  • Minimum of one (1) year Casino/Gaming experience required.
  • Excellent communication skills and friendly, outgoing personality required.
  • Must be a proven self-starter, flexible, versatile, and responsible.
  • Must be able to work all schedules, all days, and all shifts. Complete flexibility is required.
  • Prior customer service and Computer skills a must
  • Must be at least 21 years of age or older.
  • Exceptional guest service skills.
  • Outstanding phone etiquette.
  • Excellent interpersonal skills.
  • Strong communication and problem-solving skills.
  • Ability to multi-task and make quick decisions in a stressful environment.
  • High School Diploma or GED/equivalent.
  • College Degree preferred
  • Ability to read and understand all Miccosukee Tribe of Florida policies and procedures.
  • Must be able to communicate effectively with guests, team members and management in       English, specific to position duties and responsibilities.
  • Math skills and ability to understand play worth and value.
  • While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear.
  • The employee is occasionally required to walk and sit.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.
  • The work environment characteristics described here are representative of those an employee encounters while performing the duties and responsibilities of this position.
  • Will be exposed to gaming related factors including, but not limited to, second hand smoke, excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment.

  Working conditions The Gaming environment is hectic, fast-paced and often crowded and noisy. May be exposed to gaming related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.   The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

Job purpose The primary responsibility of the Executive Gaming Host is to effectively market, evaluate, recruit, establish, and maintain professional relationships with new players. Executive Gaming Hosts develop and maintain superior relationships with guests by equal use of professionalism and personality. They track and monitor guest feedback and participation on an on-going basis to determine program effectiveness. They prepare, coordinate, host, and administer all complimentary and guest events. Duties and responsibilities may change to meet the business needs of the company.   Duties and responsibilities

  • Leverage experience in the Gaming industry to bring in, maintain, and cultivate new premium players to the property, using marketing tools, such as outside acquisition campaigns and resort amenities.
  • Report to the Player Development Manager on increasing the number of premium players to the property.
  • Use computer database to identify target players.
  • Speak with players in person or on telephone to market promotions and events.
  • Will have the ability to use their telephone on the gaming floor to increase revenue and will have the ability to spend time speaking with guests on the floor to develop closer relationships.
  • Maintain strong presence of Gaming floor to identify registered and prospective players.
  • Assists in overseeing and developing the Gaming Hosts productivity
  • Develop, maintain, and analyze database for opportunities and productivity.
  • Approve and monitor comp issuance based on player performance.
  • Attend player events, interact with invited players, and provide guest service in a professional and courteous manner.
  • Meet goals and objectives for daily phone calls and letters mailed to current, inactive, and prospective high-end players.
  • Meet goals and objectives for monthly gaming revenue and player development.
  • Assist with the ongoing education of the Gaming Host and Player’s Club staff.
  • Work with internal customers to ensure a successful and productive work environment and completion of work projects.
  • Assist in planning and hosting Special Events (on and off property), dinners, tournaments, promotions, and any event attributing to the success of the department and company.
  • Use contacts to generate new business.
  • Must have professional phone etiquette and be comfortable with telemarketing.

  Qualifications

  • Minimum of Three (3) years Casino/Gaming experience required.
  • Excellent communication skills and friendly, outgoing personality required.
  • Must be a proven self-starter, flexible, versatile, and responsible.
  • Must be able to work all schedules, all days, and all shifts. Complete flexibility is required.
  • Prior customer service and Computer skills a must
  • Must be at least 21 years of age or older.
  • Exceptional guest service skills.
  • Outstanding phone etiquette.
  • Excellent interpersonal skills.
  • Strong communication and problem-solving skills.
  • Ability to multi-task and make quick decisions in a stressful environment.
  • High School Diploma or GED/equivalent.
  • College Degree preferred
  • Ability to read and understand all Miccosukee Tribe of Florida policies and procedures.
  • Must be able to communicate effectively with guests, team members and management in       English, specific to position duties and responsibilities.
  • Math skills and ability to understand play worth and value.
  • While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear.
  • The employee is occasionally required to walk and sit.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.
  • The work environment characteristics described here are representative of those an employee encounters while performing the duties and responsibilities of this position.
  • Will be exposed to gaming related factors including, but not limited to, second hand smoke, excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment.

  Working conditions The Gaming environment is hectic, fast-paced and often crowded and noisy. May be exposed to gaming related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.   The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

(Min.) High School Graduate or Equivalent. Surveillance or CCTV Technical Experience Preferred. Excellent verbal and written communication skills. Successful completion of eight-to-twelve weeks of training course. The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

Provide general customer service to all guests. Responsible for the opening and maintenance of the Players’ Club accounts and voucher issuance upon request. Good computer skills. Ability to speak fluent English and Spanish, excellent communication skills and have high school diploma or equivalent. The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).