Miccosukee Employment & Job Opportunities

SUMMARY:

Responsible for the overall organization and direction of the entire Food & Beverage operation including culinary, stewarding, restaurants, bars, room service, mini bars and banquets. The Director of Food and Beverage ensures that all operations of F&B are productive, efficient, and effective.

JOB DUTIES:

  • Supervises, assigns and directs Assistant Director of Food & Beverage, Executive Chef, Executive Steward, Food & Beverage Supervisors, Bar Manager and Banquet Manager.
  • Prepares schedules for all F&B outlets supervisors and revised all schedules made by each supervisor for their respective areas to insure proper service as well as keeping payroll cost in line as projected and monitors all overtime.
  • Manages and guide all categories, develop management level personnel by sharing knowledge, training and experience.
  • Designs and implements food and beverage menus and pricing according to current market while maintaining adequate food costs.
  • Controls all operating costs through a variety of record keeping.
  • Oversees all outlet activities.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

  

REQUIREMENTS:

  • High school degree and 5 years of experience in a food and beverage management role, or equivalent combination.
  • Bachelor’s degree preferred.
  • English required, bilingual preferred.
  • Flexibility in work schedule required.

Job purpose The Food and Beverage Supervisor is the front line supervisor within the department.   Duties and responsibilities Responsible for monitoring the activities of all Food and Beverage employees. Responsible for maintaining a smooth flow of operations, and appropriate customer service. Responsible for checking and cashing-in and out wait staff. Enforcing policies and procedures of the enterprise and Food and Beverage department. Responsible for keeping track of, and distribution of inventories to satellite cart-service operators. Responsible for controlling the activities of all cashiers, opening and closing of registers. Responsible for generating daily shift reports to the F&B Director. All other duties assigned by the Manager of the department. Directly supervises 20-50 employees in the Food and Beverage department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability requires. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education and/or Experience: High school diploma or general education degree (GED); or one year of related experience and/or training; or equivalent combination of education and experience. Computer literate. Previous supervisory experience.   Language Skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.   Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent to draw and interpret bar graphs.   Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.   Physical demands: Described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodation must be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this position, the individual is regularly required to use hands to finger, handle, and feel objects, tools or controls, as well as speak and hear. The employee is frequently required to stand, walk and reach with hands and arms. Specific vision abilities required with this position include close vision, color vision, peripheral vision depth perception. Responsibilities performed to meet deadlines. Significant stressful situations are typical. Concentration on guest needs, conducting situation analysis and making rapid decisions are frequently required. Contact with internal and external guests required. Working conditions The Gaming environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.   The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

SUMMARY: Responsible for taking food and drink orders from customers, and then delivering those orders to the proper people in the kitchen or the bar. The Server ensures the customer is satisfied with all foods and beverages ordered.   JOB DUTIES: 

  • Takes customers’ food and drink orders.
  • Ensures that all orders are accurate and brought to each table in a timely manner.
  • Suggests appetizers and meals to customers based on the menu and specials.
  • Works closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience.
  • Confirms orders with the chefs and bartenders whenever a clarification is requested.
  • Assists with setting tables and rearranging tables to accommodate larger parties.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

REQUIREMENTS:

  • English required, bilingual preferred.
  • Effective communication skills required.

Flexibility in work schedule required. The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

Job purpose To assist the Sales & Catering department with the day to day operation and ensure all client’s needs are successfully accomplished.Duties and responsibilities

  • Assist Sales Manager and team in all administrative/clerical correspondence, respond to RFP”s.
  • Telephone communication, monitor phones, process calls for Sales & Events. Provide information requested.
  • Types and distributes all correspondence, including BEO’s letters, emails, proposals, contracts, etc. for sales manager.
  • Ensures that all correspondence is 100% accurate.
  • Ensure that payment for all Sales events is received, generate invoices and receipts
  • Help coordinate details and logistics for upcoming shows, concerts, and all sports entertainment.
  • Attend and assist at Trade Shows, local and possibly minimum travel alongside of Sales Manager.
  • Ability to perform job functions with minimal supervision and in a team environment.
  • Participates in schedule rotation and late coverage on days of schedule Events.
  • Onsite support open for a 7 day operation – Minimum of 42.5 hours – 5 days a week

  Qualifications

  • The ideal candidate must be able to multitask in a fast paced environment. Positive Energy with a Can do Attitude!  Professional and friendly demeanor with a positive attitude.
  • Minimum 2 years hospitality industry or Event coordinating preferred.  Must possess computer skills, Microsoft Word, Excel, outlook experience, and Detail oriented
  • Bilingual English/Spanish is required.

Working conditions The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

SUMMARY: Responsible for maintaining the inventory of parts and materials to ensure stock on hand. Inventory Control Clerks monitor inventory levels and perform new orders as needed.   JOB DUTIES:

  • Compiles and maintains records of quantity, type, and value of material, equipment, merchandise, or supplies stocked in establishment: Counts material, equipment, merchandise, or supplies in stock and posts totals to inventory records, manually or using computer.
  • Compares inventories to office records or computes figures from records, such as sales orders, production records, or purchase invoices to obtain current inventory.
  • Verifies clerical computations against physical count of stock and adjusts errors in computation or count, or investigates and reports reasons for discrepancies.
  • Compiles information on receipt or disbursement of material, equipment, merchandise, or supplies, and computes inventory balance, price, and cost.
  • Prepares reports, such as inventory balance, price lists, and shortages.
  • Prepares list of depleted items and recommends survey of defective or unusable items.
  • Performs monthly inventories and orders of products needed.
  • Stocks and issues materials or merchandise in storeroom once deliveries are received.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

  REQUIREMENTS:

  • Flexibility in work schedule required.
  • High school diploma or equivalent.
  • English required, bilingual preferred.
  • Basic math skills required.
  • Maintain adherence to Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS).
  • Minimum 1 year of inventory stock control experience preferred.

Job purpose Installs, maintains, and repairs machinery, equipment, physical structures, and pipe electrical systems in enterprise by performing the following duties.   Duties and responsibilities Repairs and maintains physical structure of establishment. Installs and repairs electrical apparatuses, such as transformers and wiring and electronic components of machinery and equipment. Sets up and operated machine tools to repair fixtures. Operates cutting torch or welding equipment to cut or join metal parts. Fabricates and repairs counters, benches, partitions, and other wooden structures. General maintenance of facility grounds and structure to include lights, electrical, plumbing, paving, dry wall repair, etc. Building structures as needed and directed by facilities manager.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience: High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.   Language Skills: Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.   Mathematical: Ability to add and subtract two digit numbers and to multiply. Must be able to measure objects for height, width and depth.   Reasoning Ability: Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.   Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision and depth perception. Working conditions The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

SUMMARY: Responsible for overseeing the activities of the security shift to provides safety and protect all patrons, employees and company assets. The Security Supervisor reviews staffing levels to maintain full coverage of posts and delegates responsibilities.   JOB DUTIES:

  • Manages Security resources and development to ensure all support services, incidents and routine logistics are actioned appropriately and in order of importance.
  • Ensures that the Security Staff are actively alert and patrolling within their assigned areas and in place at strategic positions, performing their duties as per department standards and Standard Operational Procedures.
  • Attends to and lead customer complaints and any conflicting situations, alerting the Miccosukee Police Department to any concerns.
  • Provides dignitary protection of entertainment personnel and F&B venues by implementing crowd control procedures during special events.
  • Identifies the need for, and conducts on shift training as required and in consultation with the Security Shift Manager / Security Director.
  • Plays an active role with all types of incidents or emergencies (such as disturbances, fire hazards, floods, vandalism, traffic accidents, suspicious activity, and injuries).
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

REQUIREMENTS:

  • High school diploma or equivalent, and 3 years of experience in a public safety role.
  • Effective communication skills required.
  • Florida State “D” Unarmed Security Officer License required.
  • Florida State “G” Firearms Security Officer License required.
  • English required, bilingual preferred.

Able to lift/move approximately 25lbs.

SUMMARY: Prepares, mixes, and serves drinks and beverages correctly to either customers directly or through serving staff. The Bartender will create classic and innovative drinks exceeding customers’ needs and expectations.   JOB DUTIES:

  • Greets customers and present beverage menus.
  • Makes recommendations and answer all related inquiries.
  • Checks identification of customers to verify they are of legal drinking age.
  • Takes orders from serving staff or directly from customers.
  • Records drink orders accurately into register system.
  • Prepares and serves alcoholic and non-alcoholic drinks in accordance with standard recipes.
  • Serves snacks and food menus to customers seated at the bar.
  • Processes transactions using the POS system.
  • Balances the cash register at the start and close of each shift.
  • Maintains inventory and reorders when necessary.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

REQUIREMENTS:

  • High school diploma and 2 years’ experience as a bartender or equivalent experience.
  • Certification as a mixologist from a reputable bartending school required.
  • Must be able to lift 20 pound boxes and stand for an 8-hour shift.

Strong customer service and interpersonal communications skills required.

SUMMARY: Responsible for keeping the bar clean and stocked for service. The Bar Back prepares basic prep work behind the bar, including such tasks as refilling ice bins, restocking liquor, replacing kegs, cutting garnishes, and clearing away and washing empty glasses.   JOB DUTIES:

  • Ensures that ashtrays, bar and floors are clean and used glassware is removed from bar tops.
  • Clears and wipes down tables in any lounge area in absent of a cocktail server.
  • Maintains par stock levels by placing orders for wine, champagne, beer, liquor, and perishables at start of shift.
  • Cuts fruit to specification and prepares all condiment caddies.
  • Collects trash from all outlets throughout shift, as well as wiping down walls behind trash containers.
  • Distributes clean bar towels, as well as, collects soiled ones and discards them in the appropriate place.
  • Collects all excess glasses from bars and restocks them in their appropriate outlets in accordance to specification, along with retrieving bar glassware from dish areas.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

  REQUIREMENTS:

  • Basic math skills required.
  • English required, bilingual preferred.
  • Ability to lift/move approximately 40lbs.

Flexibility in work schedule required.

SUMMARY: Responsible for the proper removal of dishware and cleaning of guest’s tables. The Busser resets tables and makes sure the restaurant is presentable at all times.   JOB DUTIES:

  • Provides friendly, courteous and prompt service to guests.
  • Cleans tables and resets tables for next guest.
  • Refills water, coffee and other beverages as needed.
  • Keeps the level of glasses, ice machines and plates maintained.
  • Understands and practices exceptional sanitation standards.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

  REQUIREMENTS:

  • Experience in a high volume restaurant preferred.
  • English required, bilingual preferred.
  • Ability to lift/move approximately 30lbs.

Job purpose Supervises all housekeeping employees working on the floors assigned him/her. Performs daily functions within the department to assist the Executive Housekeeper in the efficient and productive management of the department.   Duties and responsibilities

  • Inspects all rooms reported vacant and/or vacant and dirty from the Housekeeper’s Activity Report, immediately at the start of the shift to determine if room status is correct. Spot checks stay-overs to make sure these rooms are being serviced properly.
  • Inspect rooms for maintenance problems. Write up maintenance requisition, if needed and follow up to see that the problem is corrected.
  • May from time to time assist in the cleaning and setting up of hotel rooms in an emergency or as dictated by business level.
  • Inspect all “EXITS” steps and landings, soda machine locations and room attendant’s storage closets.
  • Supervise and direct daily duties of floor houseperson assigned to his/her floors.
  • Makes sure that the “Room Status” is completely up to date at the end of the shift.
  • Insures that the hotel is maintained to the accepted standards.
  • May perform other duties and responsibilities as requested by management.
  • Shift supervisors will have the additional responsibility of providing to guests, rollaway beds, cribs, towels, soap, blankets and/or any other room amenities that are available to the guests upon their requests. The requests may be made by the Front Desk or PBX Operator.
  • Implement SOP’s and provide training to staff.

  Qualifications

  • Must have minimum of 3-5 years Supervisory experience. Housekeeping experience, preferred.
  • Ability to lift, push, stand and walk for long periods.
  • Must be able to work a flexible schedule to include: weekends, evenings and holidays.
  • Must be detailed oriented, organized and knowledgeable of housekeeping or in a related field.
  • Must have excellent communication skills both in oral and written. Bilingual, a plus.

  Working conditions The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Job purpose The Cocktail Server reports to the Bar Supervisor and sells drinks or food to guests throughout the facility or in designated areas.  Duties and responsibilities

  • Frequently announces that cocktail service is available.
  • Takes orders from guests, orders drinks using computerized system, and obtains drinks from lounge location where ordered. Delivers drinks to guests, collects cash payments and makes change.
  • Obtains food orders from order taker. Pays Deli Cashier and collects from customers after serving or before, you must pay Deli Cashier first.
  • Does not serve alcoholic beverages to anyone under age 21.
  • IDs anyone appearing under age 30.
  • Cuts off anyone requesting liquor appearing to be intoxicated.
  • Report to supervisor tips and comply with daily tip reporting procedures.
  • Physical requirements to walk and be on your feet throughout shift.
  • Notifies supervisor of any system or equipment out of order to request repair.
  • Does not leave the floor during the shift without checking with Supervisor.
  • Follows all daily operational procedures.
  • Always in uniform, clean and well groomed.
  • Completes all other duties and special projects as assigned by the Director of Food and Beverage.

  Qualifications                         To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, Skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education and/or Experience                                                     Knowledge and experience in serving cocktails. High school diploma or general education degree (GED); or six months to one year related experience and/or training; equivalent combination of education and experience.   Language Skills                       Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers , and clients of the organization.   Physical Demands                  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While Performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls ; reach with hands and arms ; climb or balance ; stoop, kneel, crouch , or crawl ; talk and hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception.   Working conditions                The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Job purpose     This position is responsible for the professional, efficient operation of the reception desk. The primary objective is providing overall care, hospitality, and outstanding guest service resulting in consistent guest satisfaction.   Duties and responsibilities Maintain a professional appearance and always be punctual, courteous, friendly, and helpful and articulate to our internal and external guest. Must have complete knowledge of guest room inventory and all hotel facilities. Ability to perform fast, efficient, friendly check ins and outs, including handling and maintaining a cash bank, posting charges and auditing day’s work. Adhere to all company credit policies to ensure all revenue expected will be received. Full understanding of credit systems to ensure correct handling of credit card and check transactions. Ensure a sales attitude is adopted at all times, providing a maximization of rooms sales and revenue for the hotel. Thorough knowledge of hotel rates including wholesalers and packages. Up to date knowledge on all promotions and guest programs. Adhere to preset availability and rate controls. Complete understanding of market and segment mix. Good communication skills are mandatory in order to handle guest inquires and complaints as well as maintaining a high level of understanding between other hotel departments. Excellent telephone skills with the ability to promote and inform guests of hotel services as well as answer questions or handle complaints. Have full knowledge of Front Desk reports necessary to plan the day. Ensure packages and messages are delivered in a timely manner. Familiarity with Guest and department emergency procedures. Ensure the highest possible level of guest service is maintained. Responsible for accurate work; modifying guest information, confirmation of rate and departure dates and number of guests to eliminate errors and rebates. Full understanding of guest and house bank safe deposit procedure. Ensure supervisor and Front Desk Manager is kept informed of all developments within the department by proper use of department log books and monthly/daily communication meetings. Must be flexible to work varying shifts. Must be willing to work overtime when requested. Participate in communication meetings. Responsible to assist in training new hires. Participate in ongoing training. Assist PBX and Reservation when necessary.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform and essential functions.   Education/Experience High School diploma or equivalent necessary. Hotel/Front Desk experience preferred, one year computer, cash handling, and guest service experience acceptable. OPERA system experience highly preferred.   Language Skills Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively communicate and present information in both one on one and group settings to guests, staff, and other employees of the resort.   Mathematical Skills Ability to calculate figures and amounts such as discount, commissions, and percentages.   Reasoning Ability Ability to make decisions and apply commonsense understanding to give and carry out instructions in written, oral, or diagram form. Ability to deal with problems involving concrete variables in standardized situations and in stressful conditions.   Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the individual is regularly required to use hands to finger, handle, feels objects, tools or controls and talk and hear. The employee is required to stand, walk and reach with hands and arms. Specific vision abilities required with this position include close vision, color vision, peripheral vision and depth perception. Responsibilities frequently performed to meet deadlines. Significant stressful situations are typical. Concentration on guest needs, conducting situation analysis and making rapid decisions are frequently required. Contact with internal and external guest required. Maybe required to list and move objects of up to 15 pounds.   Working conditions The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.   The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

Job purpose Responsible for the supervision of line employees operations in accordance with facility policy and procedures during shift.   Duties and responsibilities Supervise line employees in accordance with facility policy and procedures. Train and coach line employees. Conduct employee performance reviews. Responsible for shift scheduling including: work station assignments/rotations, employee training, employee breaks. Coordinate production startups, shutdown and shift changes. Schedule and conduct shift meetings. Responsible for meeting production goals. Responsible for quality control. Making adjustments as necessary during shift to assure completion of work assignments. Operate within Standard Operating Procedures (SOPs) and Job Safety Analysis (JSAs). Ensure a clean and safe work area. Complete shift paper work. Assist in production as necessary. Other duties as assigned. Comply with all policies relating to the Resort operation. Comply with all systems and procedures as established by the Resort. Conduct quality inspections of employee work performance. Check and supervise tasks and duties assigned to maintenance crew in: Miccosukee Golf and Country Club Miccosukee Embassy Miccosukee Tribe Organize and supervise maintenance tasks related to all events scheduled during the year ensuring the completion of the work in time. Ability to solve technical problems that arise when doing special projects and take responsibility for results. Have the knowledge to deal with different companies that do business with us.   Qualifications To perform this job successfully the individual must be able to perform each essential duty above average. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education and/or Experience: College Degree or equivalent work experience. Management skills, ability to supervise train and delegate as needed.   Language skills: Ability to read and comprehend instructions, correspondence and memos. Ability to write correspondence. Ability to effectively communicate and present information in both one on one and group settings to guests, staff, and other employees of the resort.   Mathematical skills: Ability to calculate figures and amounts such as discounts, commissions, and percentages. Ability to comprehend month end reports, statistical reports, and budget/market plan for the Resort. Ability to balance figures and transmit payment information.   Reasoning ability: Ability to make decisions and apply commonsense understanding to give and carry out instructions in written, oral, or diagram form. Ability to deal with problems involving concrete variables in standardized situations and in stressful conditions.   Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this position, the individual is regularly required to use hands to finger, handle, feels objects, tools or controls and talk and hear. The employee is frequently required to stand or sit for extended periods of time. The employee is required to stand, walk and reach with hands and arms.   Specific vision abilities required with this position include close vision, color vision, peripheral vision and depth perception.   Responsibilities frequently performed to meet deadlines. Significant stressful situations are typical. Concentration on guest needs, conducting situation analysis and making rapid decisions are frequently required. Contact with internal and external guest required.   Must be able to lift and move objects up to 30 pounds.   Working conditions The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.   The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

Baker Job Description It is the primary responsibility of the Baker to prepare, bake and decorate various types of pastries, breads and cakes. All duties are to be performed in accordance with departmental and Property policies, practices, and procedures.

  • Ensure all requisitions are processed properly and placed in designated area.
  • Maintain a solid knowledge of all food products.
  • Identify and safely use all kitchen equipment.
  • Regularly run for food and restock all kitchen supplies and food items required for service.
  • Properly label and date all products to ensure safekeeping and sanitation.
  • Apply basic knife skills required for preparation.
  • Read, measure and execute recipes.
  • Assist in the decorating of cakes and pastries.
  • Maintain a solid menu knowledge and attention to detail with plate presentation.
  • Versatile in preparing all miscellanea place required for production.
  • Assist Helpers and Chefs as needed in the execution of production.
  • Perform all other job related duties as requested.

Required:

  • At least 1 year of previous baking experience.
  • Ability to take initiative and exhibit flexibility.
  • Ability to maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • Able to effectively communicate in English, in both written and oral forms.

Preferred:

  • High school diploma or equivalent.
  • Previous experience working in a similar resort setting.

The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

Job purpose Under the directives of the F&B Supervisor is responsible for all cash and charge transactions involving Food & Beverage outlets.  Duties and responsibilities Pick up and counts bank from Treasury Department. Attends cashier outlet assigned. Receives guest checks. Greet guests. Depart guests. Perform change request and due backs. Works Banquet Cash Bar when necessary. Performs system procedures. Processes cash, credit cards, rooms charges, house charges, city ledger, etc. Drops bank with the escort of security guard. Notify supervisor when ready to leave. Maintain area cleanliness at all times; be sure there is enough supplies for next shift. Ability to train others in these duties. Completes all other duties and special projects as assigned by the Director of Food and Beverage.   Qualifications Education and Experience: One-year cashier experience.   Language Skills: Ability to operate compatible and update cashiering software and credit card.   Working conditions The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.   The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

Maintain the general appearance of the facility in clean, orderly and functional working order. This also includes being accessible to customers and guests by providing the best customer service experience possible. Ability to speak English and have high school diploma or equivalent. The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

Take orders from customers and serve beverages along with performing the usual duties of a server such as cleaning tables, ringing up totals Answer questions regarding menu selections. Check with customers to ensure satisfaction. High school diploma or GED, ability to read and speak English, Spanish, a plus. Must have a minimum of 2-3 years customer service experience or in related field. The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

(Min.) High School Graduate or Equivalent. Surveillance or CCTV Technical Experience Preferred. Excellent verbal and written communication skills. Successful completion of eight-to-twelve weeks of training course. The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

Miami Cooks Wanted

Previous cooking experience preferred. Knowledge of recipes, cooking techniques and the appropriate use of cooking equipment. Ensure observance of safe, sanitary food-handling practices. Must read and speak English and have high school diploma or equivalent. The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

State of FL D & G License required. Ensure that all guests & employees have a safe, secure and pleasant experience while in our venues. Ability to  speak fluent English. The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

From guest relations to how to properly make a bed, clean guestroom and bathroom. Stocking rooms with all the basic necessities guests will need. Handle cleaning chemicals, use of proper labeling techniques and other safety precautions. Ability to speak English and have high school diploma or equivalent. The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

Job purpose The Bingo Director oversees and is responsible for all aspects of the Bingo Gaming Department.   Duties and responsibilities Include the following. Other duties may be assigned.

  • Responsible for all Bingo and Inventory Control staff.
  • Ensures that all Enterprise, Inventory Control, and Bingo department policies and procedures are followed by all subordinate staff.
  • Scheduling of all supervisors of Bingo, inventory control and the Assistant Director.
  • Reviews schedules created by subordinates to ensure proper coverage of all sessions.
  • Approves and schedules all vacation requests.
  • Orders all supplies and materials for the department.
  • Furnishes reports to upper management on progress of bingo and inventory control department.
  • Oversees and ensures the smooth operations of Bingo and Inventory Control departments.
  • Recommends new games to offer guests of the Enterprise, and makes proposals to the CEO and tribal Business Council for implementation.

  Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education and/or experience High School Diploma or General Education Degree (GED) with a minimum of five to ten years of experience in Bingo management position. Bachelor’s Degree preferred.   Languages skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.   Mathematical skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.   Working conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations must be made to enable individuals with disabilities to perform the essential functions.   The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.   The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

Job purpose The Video Floor Cashier position works directly with customers gaming in the video machines area providing general customer service duties.   Duties and responsibilities

  • Receives cash bank from gaming cashier window at beginning of shift, counts same for accuracy and signs receipt as acknowledgment of responsibility for the bank.
  • Provides change for customers upon request.
  • Provides winner pay outs to customers from cash bank on hand, or by going to the cashier window with winning ticket and receiving appropriate cash in order to pay.
  • Upon request, demonstrates how to operate a video machine or answers any general questions from guests of the Enterprise.
  • Keeping video area of responsibility clean, with chairs pushed in, ash trays empty and picking up trash on the floor.

  Qualifications

  • High school diploma or general education degree (GED) or three to six month cash handling related experience and/or training; equivalent combination of education and experience.
  • Must have a minimum of 1-2 years excellent customer service background experience.
  • Bilingual, a plus.

Working conditions The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Job purpose The Video Processor position is an advance cashier type of position which will be working majorly with counting and balancing the video machines.   Duties and responsibilities The Video Processor is the section that collects all video machines every morning and balances the cash received from these video machines.  They also count, verify and balance the ATM and western kiosk.  This is also the section that verifies all of the Gaming Cashiers work as well as balancing the video vouchers received via the Gaming Cashiers.   Qualifications

  • High school diploma or general education degree (GED).
  • One year of heavy cash handling experience; bank teller experience would be a plus.
  • Must speak fluent English
  • Individual must know how to use the calculator.
  • Ability to read and comprehend instructions.
  • Ability to lift approximately 20 pounds.
  • Ability to push approximately 50 pounds.
  • Ability to stand, and walk for long period of time.
  • Ability to bend, kneel, crouch or crawl.
  • Able to work in a closed room with loud noise.
  • Ability to work with other individuals, be part of a team.
  • Computer knowledge.

  Working conditions The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Job purpose The Bingo Caller position is responsible for announcing each number pulled by the ball machine, controlling the flow of each game and starting new games.   Duties and responsibilities The caller announces the start of each new game, calls out the random numbers, announces bingo when it is called, and calls back the bingo to verify actual winner of game. Maintain a smoot consistent pace for all games, calling a number every 13-15 seconds. Inputs information as the game progresses. Upon arrival, caller must assume all bingo flashboards and related equipment are functioning properly by tuning on the ball machine, the bingo boards, and the television monitor system; activating the test function. All balls must be checked to ensure a complete set exits and none are damaged. The P.A system must also be checked. Must familiarize themselves with the session schedule, special drawing, and verify posted prize amounts on progressive games. Caller should greet the players, and ask for a volunteer to inspect the bingo equipment and balls. Caller will announce the type of game, prizes available, and color paper used for the game. Operate the bingo ball machine.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education and/or experience High school diploma or general education degree (GED); or three years related experience and/or training; or equivalent combination of education and experience.   Language Skills Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must have a pleasant speaking voice and be able annunciate numbers and words clearly.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.   Reasoning Ability Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.   Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear well. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.     Working conditions The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

SUMMARY: Responsible for maintaining the inventory of parts and materials, including, but not limited to, bobbers and bingo cards, to ensure stock on hand. Inventory Control Clerks monitor inventory levels and perform new orders as needed.   JOB DUTIES:

  • Maintains and tracks all inventory materials.
  • Prepares serial number sheets and make recommendations to meet customers’ needs.
  • Organizes, stocks, and balances inventory regularly.
  • Completes required paperwork accurately and in a timely manner following established procedures.
  • Assists Bingo Clerks with the balancing of inventory before and after shifts.
  • Responsible for the documentation of issues and returns of Bingo merchandise including, but not limited to, paper, bobbers, etc.
  • Provides customer service to all Bingo players.
  • Performs all functions in accordance with applicable Tribal, Federal, and other applicable laws and gaming rules and regulations.
  • Stay abreast of all rules and regulations to ensure compliance.
  • Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
  • Any other duty as required commensurate with the position, department, and organization.

  REQUIREMENTS:

  • Flexibility in work schedule required.
  • High school diploma or equivalent.
  • English required, bilingual preferred.
  • Basic math skills required.
  • Maintain adherence to Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS).
  • Cash handling and credit card transaction experience preferred.
  • Minimum 1 year of inventory stock control experience preferred.

Job purpose The Gaming Cashier is a cashier position that attends to customers as well as MIG/MRCC employees. The Gaming Cashier also works in what is called “money room”, balancing the bingo, F&B, gift shop, valet, etc.   Duties and responsibilities

  • The Gaming Cashier is responsible of attending customers in exchanging cash for cash; chips for cash; paying out video vouchers; paying out jackpot tickets (large prizes) and performing Global Cash transactions which includes, cash advance; debit and check cashing.
  • Some Gaming Cashiers are assigned to work in a designated room.  These employees count and balance bingo, F&B, gift shop, valet, etc.
  • The employee must also perform the duty of the “500” which is, when needed, going out to the video floor to attend to video machine problems.  In addition they help/assist the Supervisor in the vault/safe doing the deposit, banks, replenishing the western kiosks, ATM, golf and tobacco.

  Qualifications       

  • High school diploma or general education degree (GED).
  • Six months of cash handling experience
  • Must speak fluent English
  • Individual must know how to use the calculator.
  • Ability to read and comprehend instructions.
  • Knowledge of computer a plus but not required.
  • Ability to stand for long period of time.
  • Ability to lift approximately 30 pounds
  • Excellent customer service.

  Working conditions The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Job purpose

The poker dual rate will be schedule as a supervisor, dealer or Hostess. The Duties will be assigned accordingly.   Duties and responsibilities

1.    When acting as a Poker Supervisor

The poker Supervisor will work as a team with other Poker Supervisors to constructively and constantly improve our poker room, ultimately receiving direction, duties, and schedules from the Poker Director /Assistant Director. The Poker Supervisor should have the knowledge and skills to complete the following tasks routinely in an accurate and proficient manner.

  • Must adhere to all aspects of the Anti-Money Laundering (AML) program and its regulations, including but not limited to Tittle 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
  • Ensures that the entire Poker Staff is working within established MIG Poker Room policies and procedures, and ensures the integrity of each game.
  • Deals directly with problems within the poker room and handle disputes and technical questions from Poker staff and guest.
  • Maintain and update poker room logs and records in accordance with MIG poker room guidelines.
  • Provides change for dealers and players as needed.
  • Directly supervises employees in the Poker Room Area.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Addressing complaints and resolving problems demonstrating the highest level of customer service.
  • Count and verifies beginning and ending bank and deck inventories.
  • Initiate and authorizes bank fills.
  • Completes tournament registrations including collection of tournament entry slips and payment of entries.
  • Announcements by PA system.
  • Monitoring Seating List.
  • Act as a Manager on Duty.
  • Act as a Chip runner.
  • Other duties as directed by management.

 

2.    When acting as a Dealer 

  • Must adhere to all aspects of the Anti-Money Laundering (AML) program and its regulations, including but not limited to Tittle 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
  • Responsible for dealing “Hands” to players at poker table in accordance with the MIG house rules.
  • Control the game at the table at all times insuring MIG rules and control regulations are being followed by the players.
  • Ensures accuracy in all collection of revenue for house.
  • Ensures level of service and provides courtesy to all players.
  • Perform all chip buy ins for the new players.
  • Manage all rake collections.
  • Ensures efficiency in all betting procedures.
  • Act as a Chip Runner.
  • Report all tips at the end of the shift and sign Tip Summary Sheet prior to leaving the building.

 

3.    When acting as a Hostess

  • Greets Players as they enter the Poker room
  • Updates and maintains seating lists for open seats at live games, and advises supervisors of the need to open tables.
  • Explain the rules of the games and/or promotions to the guest.
  • Ensure Poker Room cleanliness and communicate all conditions for needed replacement or cleaning.
  • Responsible for answering telephone calls in a professional manner with appropriate greeting.
  • Use P.A. System to make announcements.
  • Perform other duties as assigned by management

 

Qualifications

  • Must be 18 years of age.
  • Must have employment eligibility in the U.S.
  • This position is subject to pre-employment drug testing and criminal history background check which may include fingerprinting.
  • High school Diploma or GED.
  • One to Three years supervisory experience (Preferred in Poker) or equivalent.
  • English required.
  • Must be able to pass a competency quiz on Poker Games and Rules.
  • Prefer dealing experience.
  • Intermediate computer skills in Excel, Word and, Player Tracking Systems strongly preferred.
  • Must be able to operate office equipment and be able to use a drill.
  • Responsibility to demonstrate the highest level of customer service.

 

Working conditions

  • Must be able to work in a smoke-filled environment,
  • Must be able to work all shifts, weekends, holidays & special events as needed.

 

Physical requirements

  • Must be able to stand for long periods of time.
  • Must occasionally lift and/or move up to 25 pounds, and have the ability to push, pull, reach, bend, twist, stoop, and kneel.
  • Specific vision abilities requires by this job include close vision, distance vision and peripheral vision.
  • Must be able to remain focused on game protection at all times.
  • Handle multiple tasks in high pressure situations.
  • Ability to make reasonable and logical decisions concerning the gaming activity and guest concerns.
  • Must be able to tolerate areas containing dust, loud noises, and bright light.

 

Direct reports

Poker Director and/or Assistant Poker Director

Job purpose The primary responsibility of the Gaming Host is to effectively market, evaluate, recruit, establish, and maintain professional relationships with new players. Gaming Hosts develop and maintain superior relationships with guests by equal use of professionalism and personality. They track and monitor guest feedback and participation on an on-going basis to determine program effectiveness. They prepare, coordinate, host, and administer all complimentary and guest events. Duties and responsibilities may change to meet the business needs of the company.   Duties and responsibilities

  • Leverage experience in the gaming industry to bring in, maintain, and cultivate new           players to the property, using marketing tools, such as outside acquisition campaigns and resort amenities.
  • Report to the Player Development Manager and focuses on increasing the number of high value players to the property.
  • Use computer database to identify target players.
  • Speak with players in person or on telephone to market promotions and events.
  • Will have the ability to use their telephone on the gaming floor to increase revenue and will have the ability to spend time speaking with guests on the floor to develop closer relationships.
  • Maintain strong presence on Gaming floor to identify registered and prospective players.
  • Develop, maintain, and analyze database for opportunities and productivity.
  • Approve and monitor comp issuance based on player performance.
  • Attend player events, interact with invited players, and provide guest service in a professional and courteous manner.
  • Meet goals and objectives for daily phone calls and letters mailed to current, inactive, and prospective high-end players.
  • Meet goals and objectives for monthly gaming revenue and player development.
  • Work with internal customers to ensure a successful and productive work environment and completion of work projects.
  • Assist in planning and hosting Special Events (on and off property), dinners, tournaments, promotions, and any event attributing to the success of the department and company.
  • Use contacts to generate new business.
  • Must have professional phone etiquette and be comfortable with telemarketing

  Qualifications

  • Minimum of one (1) year Casino/Gaming experience required.
  • Excellent communication skills and friendly, outgoing personality required.
  • Must be a proven self-starter, flexible, versatile, and responsible.
  • Must be able to work all schedules, all days, and all shifts. Complete flexibility is required.
  • Prior customer service and Computer skills a must
  • Must be at least 21 years of age or older.
  • Exceptional guest service skills.
  • Outstanding phone etiquette.
  • Excellent interpersonal skills.
  • Strong communication and problem-solving skills.
  • Ability to multi-task and make quick decisions in a stressful environment.
  • High School Diploma or GED/equivalent.
  • College Degree preferred
  • Ability to read and understand all Miccosukee Tribe of Florida policies and procedures.
  • Must be able to communicate effectively with guests, team members and management in       English, specific to position duties and responsibilities.
  • Math skills and ability to understand play worth and value.
  • While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear.
  • The employee is occasionally required to walk and sit.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.
  • The work environment characteristics described here are representative of those an employee encounters while performing the duties and responsibilities of this position.
  • Will be exposed to gaming related factors including, but not limited to, second hand smoke, excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment.

  Working conditions The Gaming environment is hectic, fast-paced and often crowded and noisy. May be exposed to gaming related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.   The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

Job purpose The primary responsibility of the Executive Gaming Host is to effectively market, evaluate, recruit, establish, and maintain professional relationships with new players. Executive Gaming Hosts develop and maintain superior relationships with guests by equal use of professionalism and personality. They track and monitor guest feedback and participation on an on-going basis to determine program effectiveness. They prepare, coordinate, host, and administer all complimentary and guest events. Duties and responsibilities may change to meet the business needs of the company.   Duties and responsibilities

  • Leverage experience in the Gaming industry to bring in, maintain, and cultivate new premium players to the property, using marketing tools, such as outside acquisition campaigns and resort amenities.
  • Report to the Player Development Manager on increasing the number of premium players to the property.
  • Use computer database to identify target players.
  • Speak with players in person or on telephone to market promotions and events.
  • Will have the ability to use their telephone on the gaming floor to increase revenue and will have the ability to spend time speaking with guests on the floor to develop closer relationships.
  • Maintain strong presence of Gaming floor to identify registered and prospective players.
  • Assists in overseeing and developing the Gaming Hosts productivity
  • Develop, maintain, and analyze database for opportunities and productivity.
  • Approve and monitor comp issuance based on player performance.
  • Attend player events, interact with invited players, and provide guest service in a professional and courteous manner.
  • Meet goals and objectives for daily phone calls and letters mailed to current, inactive, and prospective high-end players.
  • Meet goals and objectives for monthly gaming revenue and player development.
  • Assist with the ongoing education of the Gaming Host and Player’s Club staff.
  • Work with internal customers to ensure a successful and productive work environment and completion of work projects.
  • Assist in planning and hosting Special Events (on and off property), dinners, tournaments, promotions, and any event attributing to the success of the department and company.
  • Use contacts to generate new business.
  • Must have professional phone etiquette and be comfortable with telemarketing.

  Qualifications

  • Minimum of Three (3) years Casino/Gaming experience required.
  • Excellent communication skills and friendly, outgoing personality required.
  • Must be a proven self-starter, flexible, versatile, and responsible.
  • Must be able to work all schedules, all days, and all shifts. Complete flexibility is required.
  • Prior customer service and Computer skills a must
  • Must be at least 21 years of age or older.
  • Exceptional guest service skills.
  • Outstanding phone etiquette.
  • Excellent interpersonal skills.
  • Strong communication and problem-solving skills.
  • Ability to multi-task and make quick decisions in a stressful environment.
  • High School Diploma or GED/equivalent.
  • College Degree preferred
  • Ability to read and understand all Miccosukee Tribe of Florida policies and procedures.
  • Must be able to communicate effectively with guests, team members and management in       English, specific to position duties and responsibilities.
  • Math skills and ability to understand play worth and value.
  • While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear.
  • The employee is occasionally required to walk and sit.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.
  • The work environment characteristics described here are representative of those an employee encounters while performing the duties and responsibilities of this position.
  • Will be exposed to gaming related factors including, but not limited to, second hand smoke, excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment.

  Working conditions The Gaming environment is hectic, fast-paced and often crowded and noisy. May be exposed to gaming related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.   The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

(Min.) High School Graduate or Equivalent. Surveillance or CCTV Technical Experience Preferred. Excellent verbal and written communication skills. Successful completion of eight-to-twelve weeks of training course. The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

Provide general customer service to all guests. Responsible for the opening and maintenance of the Players’ Club accounts and voucher issuance upon request. Good computer skills. Ability to speak fluent English and Spanish, excellent communication skills and have high school diploma or equivalent. The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).

Work with Sous Chef to create menus and prepare meals for Sunday brunch and all catering events.Previous cooking experience preferred. Knowledge of recipes, cooking techniques and the appropriate use of cooking equipment. Ensure observance of safe, sanitary food-handling practices. Must read and speak English and have high school diploma or equivalent. Must have the ability to work weekends and be on-call for special catering events. The Employment Application Form and resume are to be completed and submitted via e-mail (employment@miccosukee.com) or fax (305-925-4334).